The jobs-to-be-done framework is an approach to developing products based on understanding both the customer’s specific goal, or “job,” and the thought processes that would lead that customer to “hire” a product to complete the job. When using this framework, a product team attempts to discover what its users are actually trying to accomplish or achieve when they use a product. Inside this figma file, you'll discover how to use JTBD and receive the free template :)